Privacy policy

Last updated: 7 October 2026

Bowwerken attaches great importance to your privacy. This policy explains which personal data we process when you visit our website or contact us, why we do so, how long we keep it and what your rights are. We process your data in accordance with the General Data Protection Regulation (GDPR).

1. Who is responsible for your data?

Bowwerken · Gentsesteenweg 411/2, 1080 Brussels (Sint-Jans-Molenbeek), Belgium · Company / VAT number: BE 0761.402.686 · E-mail: bbouwwerken@gmail.com · Phone: +32 483 14 87 35

2. Which data do we process and why?

• Price estimate or quote request (website form): name, phone, e-mail, site address, chosen works and budget, the page of the form and any advertising codes (utm). Purpose: call you back, plan a site visit, prepare a quote. Legal basis: pre-contractual steps at your request (Art. 6(1)(b) GDPR).
• Call, e-mail or WhatsApp: the data you give us. Purpose: answer your question. Basis: Art. 6(1)(b) or our legitimate interest (Art. 6(1)(f)).
• You become a client: contact and invoicing details, details of the works. Purpose: performing the contract, invoicing, weekly site reports. Basis: contract (Art. 6(1)(b)) and legal obligation (Art. 6(1)(c)).
• Free guide or e-mails: e-mail address and chosen guide. Purpose: send the guide and occasional tips and offers. Basis: your consent (Art. 6(1)(a)), which you can withdraw at any time.
• Website visit with cookies accepted: data about your visit (see section 6). Purpose: measure and improve the website. Basis: your consent (Art. 6(1)(a)).
• Partner sign-up: name, contact details, activity. Purpose: contact you about the partner programme. Basis: Art. 6(1)(b).

We never sell your data and do not use it for purposes other than those described above.

3. How long do we keep your data?

• Requests that do not lead to an assignment: up to 2 years after the last contact.
• Client data and invoices: as long as the law requires (in Belgium generally 10 years).
• E-mails with tips and offers: until you unsubscribe.
• Statistics (Google Analytics): up to 14 months.

4. Who do we share your data with?

• Formspree: processes the website forms and delivers them to us by e-mail.
• Netlify: hosts the website.
• Google (Google Analytics): website statistics, only with your consent. We also show public Google reviews of our company.
• Microsoft (Clarity): anonymous analysis of how visitors use the website, only with your consent.
• Brevo (Sendinblue SAS, France): sends the guides and our e-mails, with double confirmation of your address.
• Subcontractors and suppliers: only when needed for your works, and only the data they need (for example the site address).

Some of these providers are located outside the European Economic Area (for example in the United States). In that case the transfer is based on appropriate safeguards, such as the EU-US Data Privacy Framework or the European Commission's standard contractual clauses. We may also share data when the law requires us to.

5. Social media

The website links to our pages on Instagram, TikTok, YouTube and Facebook. We show YouTube videos in privacy-enhanced mode (youtube-nocookie.com): the player only loads when you click a video. From that moment, and when you go to one of these platforms, their privacy rules apply.

6. Cookies

• bw_consent (local storage, Bowwerken): remembers whether you accepted or declined cookies (necessary), until you clear it.
• _ga, _ga_* (Google Analytics): distinguishes visitors for statistics, up to 2 years.
• _clck, _clsk, CLID (Microsoft Clarity): usage analysis (clicks, scrolling), up to 1 year.

Google Analytics and Microsoft Clarity only load after you click “Accept”. If you choose “Decline”, only the necessary preference above is stored. Change my cookie settings

7. Your rights

You have the right to access your data, have it corrected or erased, restrict its processing, object to it, receive it in a common format (portability) and withdraw your consent at any time. Send an e-mail to bbouwwerken@gmail.com. We reply within one month and may ask you to confirm your identity.

8. Complaints

If you are not satisfied with how we handle your data, please contact us first. You also have the right to lodge a complaint with the Belgian Data Protection Authority (GBA/APD), Drukpersstraat 35, 1000 Brussels, www.dataprotectionauthority.be.

9. Security

We take appropriate technical and organisational measures to protect your data. The website uses a secure connection (https).

10. Changes

We may update this policy, for example when we start using a new service. The most recent version is always on this page.

In case of differences, the Dutch version (Privacybeleid) prevails.